1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This may include:

• Name and email address
• Billing information (processed securely through payment processors)
• Account credentials (encrypted)
• Support communications

2. Technical Data

To provide our services, we collect technical data necessary for VPN connectivity and service delivery:

• WireGuard public keys
• Connection timestamps and duration
• Bandwidth usage (for plan limits)
• IP address assignments

We do not log or monitor your actual internet traffic, browsing history, or the content of your communications.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process payments and send billing information
• Respond to your support requests
• Send service-related communications
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Data Retention

We retain your information only as long as necessary to provide our services and for legitimate business purposes. When you delete your account, we will delete your personal information within 30 days, except where required by law.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security audits
• Access controls and monitoring

6. Third-Party Services

We use third-party services to operate our business:

• Payment processors (Stripe, PayPal)
• Email delivery services
• Analytics and monitoring tools

These services have their own privacy policies and may collect data according to their terms.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Export your data

To exercise these rights, contact us at privacy@anchorip.net

8. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and for security purposes. You can control cookie settings through your browser.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes via email. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@anchorip.net